Privacy policy.

 

Last updated: August 2026

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or any services provided under the Express Vehicle Services brand.

Express Vehicle Services operates through two legally separate companies:

  • Express Vehicle Services Limited

  • Express Vehicle Service Barry Limited

Both companies follow the same data protection standards. The data controller for your personal information depends on the location you use:

  • If you book or contact Express Vehicle Services (Cardiff), the data controller is Express Vehicle Services Limited.

  • If you book or contact Express Vehicle Services (Barry), the data controller is Express Vehicle Service Barry Limited.

1. Who We Are

Express Vehicle Services Limited Registered in England & Wales Company Number: 07334120 Registered Office: Express House, Dumballs Road, Cardiff, CF10 5FE

Express Vehicle Service Barry Limited Registered in England & Wales Company Number: 09561271 Registered Office: Express House, Dumballs Road, Cardiff, South Wales, CF10 5FE

Website operated under the brand: Express Vehicle Services Email: info@exvs.co.ukl

2. Personal Data We Collect

We collect personal data necessary to provide vehicle servicing, repairs, diagnostics, MOT testing, and related services.

Information you provide

  • Name

  • Address

  • Phone number

  • Email address

  • Booking details

  • Vehicle details (make, model, registration number)

  • Service/MOT history

  • Insurance claim information (if applicable)

  • Payment information (processed securely by third‑party providers)

Information collected automatically

  • IP address

  • Browser/device information

  • Pages visited

  • Cookies and tracking data

Workshop‑specific data

  • Vehicle registration numbers

  • MOT test results and advisories (shared with DVSA)

  • Diagnostic reports

  • CCTV footage (workshop & forecourt)

3. How We Use Your Information

We use your data to:

  • Manage bookings and enquiries

  • Provide servicing, repairs, diagnostics, and MOT testing

  • Communicate with you about your vehicle

  • Process payments and invoices

  • Support insurance claims

  • Send service reminders (legitimate interest)

  • Improve our website and customer experience

  • Meet legal obligations (DVSA, HMRC, insurance partners)

We do not sell your data.

4. Legal Basis for Processing

We process your data under:

  • Contract – to provide the services you request

  • Legitimate interests – business operations, service reminders, CCTV

  • Legal obligation – MOT data sharing, accounting requirements

  • Consent – for marketing communications only

5. Sharing Your Information

We may share your data with:

  • Payment processors

  • Insurance companies and assessors

  • Breakdown/recovery partners

  • DVSA (for MOT testing)

  • Garage management software providers

  • IT, hosting, and security providers

  • Legal or regulatory authorities (if required)

We never sell or trade personal data.

6. CCTV Use

CCTV operates in our workshop and forecourt for:

  • Safety

  • Crime prevention

  • Protecting staff, customers, and property

Footage is normally retained for around 30 days, unless required for investigation.

7. How We Store and Protect Your Data

We use appropriate security measures including:

  • Encrypted website (SSL)

  • Restricted access to customer records

  • Secure garage management systems

  • Regular security reviews

  • Secure disposal of outdated records

Data is retained only as long as necessary for legal, operational, or warranty purposes.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to certain processing

  • Request data portability

  • Withdraw consent (for marketing)

Contact us at info@exvs.co.uk to exercise your rights.

9. Cookies & Tracking

Our website uses cookies to:

  • Improve functionality

  • Analyse traffic

  • Enhance user experience

You can disable cookies in your browser settings.

10. External Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this website.

12. Contact Us

For questions about this Privacy Policy or how we handle your data:

Express Vehicle Services Email: info@exvs.co.uk